Our process

Eight steps, in the order they actually happen

Coordination only works when everyone knows what comes next. This is the sequence we follow on every case, and the point at which each decision sits with you.

Request an assessment See the patient journey

Coordinators reviewing a patient case with hospital specialists on a video call

Every case is reviewed with the treating hospital before anything is booked.

From enquiry to follow-up

Steps one to five cost you nothing. Coordination fees are explained in writing before anything is booked.

1
Day 0
First contact
You send a message with as much or as little detail as you have. No forms, no obligation, no payment.
2
Days 1–3
Record review
A coordinator lists the records needed and helps you gather what is missing from your hospital or laboratory.
3
Days 3–7
Specialist opinion
The treating hospital's nephrology or transplant team reviews your case and issues a written opinion.
4
With the opinion
Written estimate
The hospital provides an indicative cost range and expected length of stay. We explain what is included and what is not.
5
No deadline
Your decision
You discuss it with family and your local doctor. Deciding against treatment abroad is a normal outcome.
6
2–4 weeks
Travel coordination
If you proceed: visa letters, appointment scheduling, flights, accommodation and airport transfer.
7
In India
Treatment support
A coordinator is present for admission and remains reachable throughout the stay.
8
Ongoing
Follow-up at home
Discharge documents go to your doctor in Ghana, with agreed points for sharing results back to the treating team.

Scope

Where our responsibility begins and ends

A facilitator with unclear boundaries is a risk to the patient. Ours are written down.

What we do

Practical coordination that removes friction from an already difficult process.

Help you assemble complete, readable medical records
Arrange specialist review and a written opinion from the hospital
Explain estimates, inclusions and likely additional costs
Handle visa letters, appointments, travel and accommodation
Accompany admission and stay reachable during the stay
Coordinate discharge documents and follow-up with your doctor at home

What we do not do

Being explicit about the limits protects you more than a longer list of promises would.

We do not diagnose, prescribe or give clinical advice
We do not guarantee outcomes, waiting times or approval for surgery
We do not arrange or facilitate organ donation outside legal channels
We do not publish patient information or use records in marketing
We do not pressure anyone to travel, and we say when travel is unlikely to help

Fees

Our coordination fee structure is set out in writing at the point you decide to proceed, before any booking is made. Specific figures will be published here once finalised.